HEADER_BACKGROUND
Conflict management in health and social care
Name

Course Content

Course Content
This online course is designed to provide the learner with an understanding and knowledge of the issues of conflict in Health & Social Care settings, reasons for conflict & potential effects on the workforce. You will also look at strategies for reducing & managing conflict.
During the session you will be able to develop an awareness and understanding of:
• Different kinds of conflict that may occur in the workplace
• Underlying reasons that can contribute to conflict
• The effects of conflict in the workplace
• Communication skills and approaches
• The conflict management process

Open Entry Requirements

• Anyone aged 19 or over.
• No previous experience is required. Basic IT skills are essential

Open What Will I Need?

You will need access to a Laptop, Tablet or Smartphone. Please bring a notepad, pen or pencil and a small folder for handouts and your work. You may wish to use a memory stick.
This course will be delivered online. You will need access to the internet and an email account. Your teacher will contact you on a weekly basis through Skype, email and Google Classroom and you will have the opportunity to contribute to group discussions across the County. You will be given tasks to complete at each session and instructions and online demonstrations

Open Assessment Methods

Your teacher will give you verbal and written feedback throughout the course.

Open What Will I Achieve?

You will receive an accredited certificate of achievement on successful completion of this course.

Open Progression

• Other Health and Social Care programmes

Open Is there anything else I need to know?

E01043CL
21/01/2021
04/02/2021
09:30 AM - 03:30 PM
Thursday
81.00
£32:40 if your income is below £17,004
Online Delivery

Helping you financially

  • English, maths and computing courses (up to level 1) are FREE subject to eligibility (adult learners aged 19+ at 31st August 2024)
  • Reduced course fees for non-qualification courses if you receive a qualifying benefit.
  • Qualification courses at Level 2 or below are FREE if your income is below £25,000
  • Discretionary Learner Support funding relating to cover fees, books etc (qualifications only) T&C apply.
  • Pay for your course in instalments via direct debit (over £100), ask for details.
  • 19+ Advanced Learner Loans for Level 3 courses and above – no repayments until you earn over £25,000

If you are unsure on what price you should pay, please contact us on 01609 536066 or email adultlearningservice@northyorks.gov.uk