The UK retail industry is one of the largest private sector employers, yet experiences a higher than average staff turnover at 17% across the sector.
With over 60 million customers making 320 million transactions per week, there is a constant need for workers with the knowledge and understanding to continue the success of the sector.
This qualification focusses on improving various skills and knowledge in order to create a career pathway within the retail industry.
This course is suitable for anyone looking to work, or currently working within the retail sector.
This course is split into eight manageable units including:
Understanding customer service in the retail sector,
How teamwork contributes to the effectiveness of a retail business,
Dealing with customers queries and complaints,
Understanding the control, receipt and storage of stock.
Our ‘Distance’ courses allow you to learn remotely without attending lessons in a classroom, which means you can study at your own pace, in your own home at a time that suits you with the freedom to revisit areas of the course as little or as much as you like. You will have the support of a specialist teacher who will mentor you during the course.