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Customer Service
Name

Course Content

Course Content

This non-accredited introduction course to for those who are new to working in customer service.
By the end of the course, learners will be able to:
• Provide examples of an internal and external customer.
• Identify a minimum of four basic customer service terms.
• State how customer expectations affect customer satisfaction.
• Reflect & have learned from own experience of customer service.
• Summarise the importance of making a good first impression when meeting a customer.
• List two pieces of legislation relating to customer service.
• Identify two appropriate methods of communicating with customers

Open Entry Requirements


This course is for anyone aged 19 or over and is suitable for those who are new to working in a customer service focused role and wish to develop their customer service knowledge.
No prior knowledge, skills or qualifications are needed, just a willingness to learn.

Open What Will I Need?

Notepad, pen and a folder to keep your work in.
Access to a laptop/tablet and have an Email account to access online delivery via Teams or attend in person at Castle House, Elders Street, Scarborough.

Open Assessment Methods


There will be group discussion, some small group work, one-to-one tuition and completion of worksheets.
Your teacher will give verbal feedback throughout the course.

Open What Will I Achieve?

You will receive an ALSS certificate of achievement on successful completion of this course.

Open Progression


Level Award for Introduction to Customer Service
Entry Level Certificate for Introduction to Customer Service
Level 1 Award for Introduction to Customer Service
Level 1 Certificate Award for Introduction to Customer Service

Open Is there anything else I need to know?


This course is being taught online and in a classroom at Castle House in Scarborough at the same time. The number of available places in Scarborough is limited and will be allocated based on the date of application. You must commit to attending either online or at the venue, a mixture of both will not be allowed.
09012CLP
02/11/2022
30/11/2022
01:00 PM - 03:00 PM
Wednesday
0.00
Concessions may be available based on income and benefit status
Castle House Scarborough or Online

Helping you financially

  • 92% of our learners receive full funding for their learning. Our mission is to support you on the right learning path (T&C apply).
  • We can offer financial support relating to childcare costs, travel costs, course fees, books etc. (T&C apply).
  • You can pay for your course in instalments (over £100). Please ask for details.
  • English, maths including GCSEs and computing courses (up to Level 1) are FREE subject to eligibility (adult learners aged 19+ at 31st August 2023).
  • Qualification courses at Level 2 or below are FREE if your individual employed/self employed income is below £20,319.
  • If you have not yet achieved a Level 3 qualification or equivalent, you could learn for FREE.
  • Don’t worry if you have already gained a Level 3 qualification, but want to change your career path and try something new – you can apply for an Advanced Learner Loan which you start to pay back when you earn over £27,295.
  • From April 2023, some Level 3 courses will be available for FREE to adults who are unemployed or earning below the National Living Wage annually (£20,319), even if you already have a Level 3 qualification or higher. This funding is part of the ‘Level 3 Free Courses for Jobs’ offer and you will find a full list of qualifications included in this offer here https://www.gov.uk/government/publications/find-a-free-level-3-qualification/list-of-free-level-3-qualifications-available-to-eligible-adults

If you are unsure on what price you should pay, please contact us on 01609 536066 or email adultlearningservice@northyorks.gov.uk