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Distance CPD Prepare to Deliver Excellent Customer Service (Immediate starts available)
Name

Course Content

Course Content

Providing a good customer service experience is vital for a successful company. This CPD-certified Prepare to Deliver Excellent Customer Service course should take approximately 4 hours and will provide skills, knowledge and understanding in several subjects including the principles of customer service, legislation, communication skills, customer complaints handling and more.

Open Entry Requirements


To be eligible for funding for courses you must be over 19 years of age as of 31st August 2023 and not be an apprentice, further eligibility may be linked to where you live, and we will check that at the enrolment stage. We may contact you for further information or refer you to an alternative provision. You must have a good basic understanding of English, Maths and IT. You will be asked to complete a short assessment before this course starts to ensure it is right for you.

Open What Will I Need?


This course will be completed online; you will need access to a laptop or tablet with regular access to the internet and an email account. You will receive a login for our learning platform where your resources will be stored, this will allow you to access them whenever you choose to study.

Open Assessment Methods


This is a short auto-assessed course. Once completed and assessments achieved you will be able to save a certificate for your records.

Open What Will I Achieve?


Once completed and assessments passed you will be able to save and print a certificate of completion.

Open Progression


Progression may include another short auto-assessed course, a taught online course or face-to-face delivery. Options will be discussed with your 'teacher'.

Open Is there anything else I need to know?


Identification is required to confirm eligibility.
15964CL
01/08/2023
31/07/2024
0.00

To be eligible for funding for courses you must be over 19 years of age as of 31st August 2023 and not be an apprentice, further eligibility may be linked to where you live, and we will check that at the enrolment stage. We may contact you for further information or refer you to an alternative provision.
Online Delivery

Helping you financially

  • English, maths and computing courses (up to level 1) are FREE subject to eligibility (adult learners aged 19+ at 31st August 2024)
  • Reduced course fees for non-qualification courses if you receive a qualifying benefit.
  • Qualification courses at Level 2 or below are FREE if your income is below £25,000
  • Discretionary Learner Support funding relating to cover fees, books etc (qualifications only) T&C apply.
  • Pay for your course in instalments via direct debit (over £100), ask for details.
  • 19+ Advanced Learner Loans for Level 3 courses and above – no repayments until you earn over £25,000

If you are unsure on what price you should pay, please contact us on 01609 536066 or email adultlearningservice@northyorks.gov.uk