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Distance CPD Prepare to Deliver Excellent Customer Service (Immediate starts available)
Name

Course Content

Course Content

Providing a good customer service experience is vital for a successful company. This CPD-certified Prepare to Deliver Excellent Customer Service course should take approximately 4 hours and will provide skills, knowledge and understanding in several subjects including the principles of customer service, legislation, communication skills, customer complaints handling and more.

Open Entry Requirements


To be eligible for funding for courses you must be over 19 years of age as of 31st August 2023 and not be an apprentice, further eligibility may be linked to where you live, and we will check that at the enrolment stage. We may contact you for further information or refer you to an alternative provision. You must have a good basic understanding of English, Maths and IT. You will be asked to complete a short assessment before this course starts to ensure it is right for you.

Open What Will I Need?


This course will be completed online; you will need access to a laptop or tablet with regular access to the internet and an email account. You will receive a login for our learning platform where your resources will be stored, this will allow you to access them whenever you choose to study.

Open Assessment Methods


This is a short auto-assessed course. Once completed and assessments achieved you will be able to save a certificate for your records.

Open What Will I Achieve?


Once completed and assessments passed you will be able to save and print a certificate of completion.

Open Progression


Progression may include another short auto-assessed course, a taught online course or face-to-face delivery. Options will be discussed with your 'teacher'.

Open Is there anything else I need to know?


Identification is required to confirm eligibility.
15964CL
01/08/2023
31/07/2024
0.00

To be eligible for funding for courses you must be over 19 years of age as of 31st August 2023 and not be an apprentice, further eligibility may be linked to where you live, and we will check that at the enrolment stage. We may contact you for further information or refer you to an alternative provision.
Online Delivery

Helping you financially

  • 92% of our learners receive full funding for their learning. Our mission is to support you on the right learning path (T&C apply).
  • We can offer financial support relating to childcare costs, travel costs, course fees, books etc. (T&C apply).
  • You can pay for your course in instalments (over £100). Please ask for details.
  • English, maths including GCSEs and computing courses (up to Level 1) are FREE subject to eligibility (adult learners aged 19+ at 31st August 2023).
  • Qualification courses at Level 2 or below are FREE if your individual employed/self employed income is below £20,319.
  • If you have not yet achieved a Level 3 qualification or equivalent, you could learn for FREE.
  • Don’t worry if you have already gained a Level 3 qualification, but want to change your career path and try something new – you can apply for an Advanced Learner Loan which you start to pay back when you earn over £27,295.
  • From April 2023, some Level 3 courses will be available for FREE to adults who are unemployed or earning below the National Living Wage annually (£20,319), even if you already have a Level 3 qualification or higher. This funding is part of the ‘Level 3 Free Courses for Jobs’ offer and you will find a full list of qualifications included in this offer here https://www.gov.uk/government/publications/find-a-free-level-3-qualification/list-of-free-level-3-qualifications-available-to-eligible-adults

If you are unsure on what price you should pay, please contact us on 01609 536066 or email adultlearningservice@northyorks.gov.uk